Important Ordering Information
Thank you for visiting PlayStation Gear.
The state of Indiana mandated a “Stay-at-Home” order, effective Wednesday, March 25th through April 7th. Our fulfillment center is located in Indiana, and as a result of this government order, we will be closing to all business considered non-essential until this order has lifted. However, the essential services provided to your company by Bensussen Deutsch & Associates have been exempted from state and federal emergency orders and we are proud to continue supporting our essential business. In doing so, a dedicated team is working hard to ensure your orders ship on time, in most cases within 48 hours. In the event we are unable to meet the 48-hour shipping SLA, we appreciate your understanding and trust that we will make every effort to deliver your order as quickly as possible under these difficult circumstances.
We would like to thank you for your service and dedication to keeping this country moving forward. We are proud to be supporting the amazing team at PlayStation Gear. Together we will get through this.
Should you have an essential order that requires special attention please contact us at email@example.com and we will do our best to accommodate you.
As always, our commitment is to the health and safety of our employees, and we will continue to follow or exceed the guidelines of the CDC, state health departments and other appropriate governmental agencies.
If you place an order, you can check your order status via Order History here. Currently, we plan to re-open for normal operations on April 8th. Should something change, we will update this message.
Our wishes go out to you and your family to be safe and healthy through these challenging times.
How to Shop
Shopping at PlayStation Gear is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 888-509-3250 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
Ordering & Payment Options
Purchases can be made via VISA, MasterCard or AMEX.
We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.
If you have any questions about expedited shipping and processing, please call customer service at 888-509-3250 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).
International shipping is currently available to Belize, Bolivia, Canada, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, and Uruguay. Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. BDA is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. BDA does not pay for return shipping when the package is abandoned internationally.
Les livraisons internationales sont actuellement disponibles pour le Bélize, la Bolivie, le Canada, le Chili, la Colombie, le Costa Rica, l'Équateur, le Salvador, le Guatemala, la Guyane, le Honduras, le Mexique, le Nicaragua, le Panama, le Paraguay, le Pérou, le Suriname, et l'Uruguay. La livraison internationale standard exige que le destinataire/client paie les droits et taxes et les frais de courtage exigés par le gouvernement pour la livraison de la marchandise. Veuillez vérifier auprès de votre agence locale pour obtenir des détails sur l'estimation des frais. BDA n'est pas responsable des droits et taxes. Ces frais de destination sont assumés par le client. Si un colis international est refusé pour quelque raison que ce soit, nous ne rembourserons pas le client pour la marchandise ni les frais de livraison et de manutention. BDA ne paie pas les frais de retour lorsque le colis est abandonné à l'étranger.
Actualmente, los envíos internacionales están disponibles hacia Belice, Bolivia, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guyana, Honduras, México, Nicaragua, Panamá, Paraguay, Perú, Surinam y Uruguay. El envío internacional estándar requiere que el destinatario/cliente pague aranceles e impuestos y los gastos de corretaje establecidos por el gobierno del país en el que se recibe el envío. Consulte su agencia local para obtener detalles sobre los gastos estimados. BDA no es responsable por aranceles e impuestos. El cliente es responsable por los gastos de destino. Si un paquete internacional se rechaza por cualquier motivo, no le reembolsaremos al cliente la mercadería ni los gastos de envío y manipulación. BDA no paga envíos de retorno cuando el paquete se abandona internacionalmente.
Free shipping is valid on orders of $80 or more shipped to a single U.S. address, after promotions and discounts are applied. Gift cards, shipping, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. This offer is only available for economy shipping. Additional rates apply for expedited shipping options. Free shipping is only available for street addresses within the United States. Delivery to AK, HI, and APO/FPO addresses may take longer. US territories are not eligible for free shipping. Offer and delivery times are subject to change without notice.
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
Toll free phone number: 888-509-3250
Custom Orders: 888-509-3250
We appreciate your business and hope that you will visit the PlayStation Gear again in the near future.
If you are not completely satisfied with your purchase for any reason, return the merchandise within 30 days of receipt for exchange or refund. Refer to the Packing Slip for Returns & Exchanges instructions (included with your shipment) or call 888-509-3250 for details. For all customer choice returns, a 10% re-stocking fee will apply.